SG Systems International, which starts and monetizes digital services, said pre-market Wednesday it will expand and extend its agreement with Charter Communications (CHTR) through Dec. 31, 2021. Charter is a broadband communications company and the second largest cable operator in the U.S. In 2016, the company merged with Time Warner Cable and Bright House Networks, creating a single entity, Spectrum, under the Charter umbrella.
CSG’s contract extension with Charter streamlines all existing billing and customer care contracts with Time Warner and Bright House into a single Charter contract. Under the new contract, CSG will continue to provide a comprehensive set of customer care and billing solutions. In addition, Charter will deploy CSG Workforce Express for field service management, scheduling, dispatch, automation and mobile technician support.